Not only did cingular have a 5-hour outage,(their second major one within three months) but when they called their customer service number (you know, that 611 thing) at 9:15, they got a message that “Customer service is closed. Our hours of operation are 8am to 10pm Monday through Saturday”.
Oh, and they “can’t remember the last time this happened.”
I hated them BEFORE they were called cingular. They’ve ALWAYS been liars. Not surprising, really. That’s what liars do. They lie.
They lied to me when I bought my first cell phone from them when they were called Houston Cellular. The ad said, “1000 digital minutes for $100.00” Each minute after that would be $.25
I found out that digital minutes means you have to be calling another Houston Cellular customer. But in 1998, hardly anyone had cell phones, & it wouldn’t have mattered if they were ubiquitous: I was calling peoples home phone numbers or office numbers – all analog. My first bill was for $400.00. Guess what? I hadn’t used ANY of my 1,000 minutes.
When I got done talking to the INCREDIBLY arrogant CSR, I put the bill into a large envelope, along with a jar of vaseline & mailed it back to them, with instructions on what to do with it.
Never heard from those punks again.
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